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PRE-CONTRACTUAL INFORMATION FORM pursuant to Article 34 of the Tourism Code - Legislative Decree 79/2011 (ANNEX A - Part I of Legislative Decree 62/2018)

Standard information form for tourist package contracts

The combination of tourist services that is offered to you is a package under Directive (EU) 2015/2302. Therefore, you will benefit from all EU rights that apply to packages., based in Alagna Valsesia in Via dei Walser 6, Tel 0163 922993 - mail will be fully responsible for the correct execution of the package as a whole. Furthermore, as required by law, has a protection to reimburse your payments and, if transport is included in the package, to guarantee your repatriation in case become insolvent. Fundamental rights under Directive (EU) 2015/2302

Travelers receive all essential information on the package before the conclusion of the tourist package contract as indicated in the following points, as well as in a more comprehensive and comprehensive manner on the website in the part relating to the description of the chosen travel proposal, is responsible for the correct execution of the tourist services included in the contract.
Travelers are notified in their travel documents of an emergency telephone number or the details of a contact point through which they can reach the organizer or travel agent.
Travelers can transfer the package to another person, upon notice of not less than 7 days from the date of departure and upon payment of the expenses incurred by the organizer as a result of the transfer of the tourist package sales contract or other additional costs resulting from the transfer. of the contract.
The price of the package can only be increased if specific costs increase (for example, fuel prices, fees and taxes related to air transport, landing, disembarkation or embarkation fees in ports and airports; exchange rates applied to package) and if expressly provided for in the contract, and in any case no later than 20 days from the start of the package. If the price increase is greater than 8% of the package price, the traveler can terminate the contract. If the organizer reserves the right to increase the price, the traveler is entitled to a price reduction if there is a decrease in the relevant costs.
Travelers can terminate the contract without paying termination fees and obtain full refund of payments if any of the essential elements of the package, other than the price, have changed materially. If, before the start of the package, the professional responsible for the package cancels the package, travelers have the right to obtain a refund and, if necessary, compensation.
Travelers may, in exceptional circumstances, terminate the contract without paying termination fees before the start of the package, for example if there are serious security problems at the destination that may affect the package. In addition, travelers can at any time, before the start of the package, terminate the contract upon payment of standard termination fees previously indicated in the general conditions, under the heading "Penalties for withdrawal".
If, after the start of the package, substantial elements of the same cannot be provided as agreed, suitable alternative solutions will be offered to the traveler, at no additional cost. Travelers can terminate the contract, without paying termination fees, if the services are not performed as agreed and this significantly affects the execution of the package and the organizer has not remedied the problem.
Travelers are also entitled to a price reduction and / or compensation for damages in the event of failure or non-compliant execution of the tourist services.
The organizer is required to provide assistance if the traveler is in difficulty. If the organizer or, in some Member States, the seller becomes insolvent, the payments will be refunded. If the organizer or, if applicable, the seller becomes insolvent after the start of the package and if transport is included in it, the repatriation of travelers is guaranteed. has joined NOBIS filo diretto protection with policy Nr 6006003324/W for the protection of Travelers with headquarters in Via Colleoni 21 - Agrate Brianza; Contacts: toll-free Number from Italy 800.894123; toll-free number from abroad +39.039.9890.702.  Travelers can contact the Fund or, where appropriate, the competent authority - such as the Antitrust Authority, based in Rome, Piazza Verdi 6 °; tel. 06 858211 - if the services are denied due to the insolvency of the organizer or the sale

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Tourist Office of Alagna Valsesia
0163 922 988

Alagna Tourist Office is open every day from 9am to 12.30pm and from 3pm to 5.30pm
December 25th Christmas - Closed
1 January - Closed all day
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